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Terms and Conditions

  1. General terms & conditions:
    • BookMyBus is one online bus ticket booking system. It doesn't operate any bus services. Only authorized bus operators will be viewable on the website.
    • BookMyBus is responsible for issuing a valid ticket, provide support in the event of ticket cancellation, and provide customer support including information regarding bus operators.
    • Bus fares shown on the website are subject to change. Bus fares may also be subject to additional charges and fees including taxes.
    • As per recent budget, Service Tax of 4.95% is applicable on the ticket fare for the passengers travelling in Air Conditioned buses.
    • BookMyBus is not responsible for delays, availability of the bus, services on the bus, and any loss of goods or property of the passengers on the bus.
    • BookMyBus is not responsible for any accidents or harm caused to the passenger and is hereby excused from any liability or expense arising from claims, losses, damages, suits, judgments, litigation costs, or attorneys' fees.
    • The passengers should reach at the mentioned boarding point address 15 minutes prior to the scheduled departure time.
    • Please Carry following documents compulsorily before boarding:
      • Travel Ticket (2 Copies - One copy is retained by us),
      • Photo Identity Card (One Copy - Govt. Approved).
    • Any changes to travel dates due to weather conditions will be communicated through email or phone.
    • It is the customer's responsibility to provide a correct email/phone so that the booking confirmation email/SMS will not be delayed and won't fail to reach you. Please call us if you don't receive booking confirmation within 24 hours.
    • All transaction amount is in INR (Indian National Rupee)

  2. Offers and Discounts:
    • Discounts may vary from operator to operator as the commission %ages are dynamic and you are requested to refer to Operators List for knowing the average discounts you get with each operator.
    • No two offers that are live can be combined to be redeemed.
    • Any offer published by BookMyBus can be changed without prior notice.
    • Each offer can have its own terms and conditions. Please refer to the offers page.
    • Offers and Discounts are not applicable on ticket bookings made in State Run Transport Corporations like UPSRTC,etc.
    • By acknowledging, I accept to receive promotional SMS, calls and emails from BookMyBus.com.

  3. Failed Transaction:
    • A transaction might fail for several reasons and your account/card might be debited without generating a ticket.
    • If the amount is deducted from your card, we request you to call our customer care number (+91 96321-11111) or mail to info@bookmybus.com to re-confirm the failed transaction before proceeding with a fresh transaction/booking.
    • Transactions such as these are refunded back to customer. Please read the Cancellation and refund policy.

  4. Cancellation Terms:
    • Operators may change their cancellation policy at any time.
    • Service tax amount won at be refunded back to the customers.
    • Please read the cancellation terms provided while booking the ticket against each travel operator.
    • If the customer cancels the bus booking, BookMyBus will refund the purchase price after deducting the discount amount, and any other applicable bank and cancellation charges / penalty.
    • Refunds processed for cancelled tickets will be transferred to the passenger's bank account, debit / credit card.
    • Any refunds can happen within 3 to 7 working days.
    • Please note that the cancellation fee and cancellation period may differ from one bus operator to another.
    • No refund will be processed for No-Show Passengers (Passenger who do not report at the boarding point on time).
    • Cancellation charges are applicable on Original fare but not on the Discounted Fare. Cancellation includes payment gateway charges also
    • Operator may cancel the ticket at any time. If the service was cancelled , Passenger will be getting full refund.
    • Ticket cancellation can either be requested online or by phone at +91 9632111111

  5. By using our services, you are agreeing to all of the terms and conditions listed on the website.

  6. Other terms & conditions:
    • In case of coach break-down, management is not responsible for any alternate transport arrangement, though management will try its best to provide another available coach.
    • Pets, Animals, Birds are not permitted in the coach, and if found, the passenger is bound to be alighted (get out) from coach.
    • Smoking and Drinking are not permitted inside the coach. Any implication to that effect, will be borne by passenger only.
    • Passenger found disturbing the co-passenger, in a logical way, is liable to be alighted from the coach. However for further assistance or complaint please feel free to contact us.
    • All transaction amount is in INR (Indian National Rupee)
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